Rental Owners Association Policy Page

 

 

Contents

1. Terms of Use
2. Privacy Policy
3. Refund Policy

 

Download 

Contact Information

Questions about these Terms of Use should be sent to:
Rental Owners Association
info@laneroa.com
4217 Main St Unit E
Springfield OR 97478

Last Updated: 9/23/2026

 

Terms of Use

Acceptance of Terms

By accessing or using www.laneroa.com (the "Site"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Site.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

Permitted Use

You agree to use the Site only for lawful purposes. You may not:

• Use the Site in any way that violates applicable laws or regulations.
• Attempt to interfere with the proper working of the Site.
• Use any automated means (scrapers, robots, spiders) to access or copy content from the Site.
• Reproduce, distribute, or create derivative works from the Site's content without permission.

Intellectual Property

All content on the Site, including text, graphics, logos, and software, is the property of Rental Owners Association or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use our trademarks or content without our prior written permission.

User Submissions

If you submit information through the Site (such as through a contact form), you represent that you have the right to share that information. You grant us a non-exclusive, royalty-free license to use that information to respond to you and provide requested services.

Privacy

Your use of the Site is also governed by our Privacy Policy, available HERE. Please review it to understand how we collect and use your information.

Disclaimer of Warranties

The Site is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, Rental Owners Association shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site.

External Links

The Site may contain links to third-party websites. We are not responsible for the content or practices of those sites.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, for any reason, including breach of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon or the United States of America, without regard to conflict of law principles.

Membership Terms

• Eligibility: By registering for membership, you represent that you are at least 18 years old and that the information you provide is accurate, current, and complete.
• Membership Benefits: Membership may include access to instructional content, member-only pricing, or other benefits as described on the Site. We reserve the right to modify membership benefits with reasonable notice.
• Term and Renewal: Memberships are offered on annual terms. Unless cancelled before the renewal date, memberships will automatically renew, and the associated fee will be charged to your payment method on file.
• Cancellation: You may cancel your membership at any time by contacting the us at info@laneroa.com. Cancellation takes effect at the end of the current paid term; no further renewals will be charged. We do not provide prorated refunds for partial membership periods.
• Termination by Us: We reserve the right to suspend or terminate your membership, without refund, for violation of these Terms or conduct that we determine, in our sole discretion, is harmful to our organization, our members, or our mission.

Physical and Digital Products

We sell both physical goods and digital products through the Site. The following terms apply to all purchases:

• Product Descriptions: We make reasonable efforts to describe our products accurately. However, we do not warrant that descriptions, images, or other content are error-free. If a product you receive does not match its description, your sole remedy is to return it in accordance with our return policy.
• Pricing: All prices are displayed in US Dollars and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be added at checkout.
• Payment: We accept Visa, Mastercard, Discover, and American Express. By providing a payment method, you represent that you are authorized to use it. All payments are processed by third-party payment processors, and we are not responsible for errors or interruptions caused by those processors.
• Risk of Loss: For physical products, risk of loss and title pass to you upon our delivery to the carrier. For digital products, delivery occurs when the download link or access credentials are made available to you.

Digital Product License and Refunds

When you purchase a digital product from us (including downloadable guides, templates, or recorded instructional content), we grant you a limited, non-exclusive, non-transferable license to access and use that content for your personal or internal business purposes. You may not share, resell, redistribute, or publicly display digital products without our prior written consent.

Refund Policy for Digital Products: Once a digital product has been downloaded or accessed, it is generally non-refundable. If you experience a technical issue that prevents you from accessing a digital product, please contact us at info@laneroa.com, and we will make reasonable efforts to resolve the issue. See our full Refund Policy HERE.

Instructional Classes and Educational Content

We offer instructional classes and educational content, including courses designed for landlords. The following terms apply:

• Educational Purposes Only: All instructional classes, courses, and educational materials provided through the Site are for general informational and educational purposes only. They do not constitute legal, financial, or professional advice. You should consult with a qualified professional regarding your specific situation.
• No Guarantee of Results: We make no guarantees regarding the results you may achieve from participating in our classes or applying the information provided. Your results depend on factors including your level of effort, experience, and individual circumstances.
• Course Access: Access to online courses is granted for the period described on the course page. We reserve the right to modify, update, or discontinue course content with reasonable notice.
• Intellectual Property in Course Materials: All course materials, including videos, worksheets, templates, and presentations, are our intellectual property or that of our licensors. Your purchase grants you a limited license to access and use the materials for your own learning. You may not record, reproduce, distribute, or share course materials with others without our express written permission.
• Refund Policy for Classes:

Online Events

• A full refund will be issued for online event registrations if a cancellation request is received at least 24 hours prior to the scheduled event start time.
• No refunds will be provided for online events after they have occurred. Regardless of refund status, all registrants receive a complimentary recording of the event, which constitutes the delivered value of their registration.

In-Person Events and General Meetings

• All registrations and tickets for in-person events and general meetings are non-refundable.
• In-person event registrations may be transferred to another individual at no additional cost. To transfer a registration, the original registrant must contact the Rental Owners Association office prior to the event start time with the name and contact information of the substitute attendee.

 Return to top

Privacy Policy

The Rental Owners Association ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you interact with us. This Privacy Policy explains what information we collect through www.laneroa.com (the "Site"), how we use it, and what rights you have regarding that information.

1. Information We Collect

We collect only the information necessary to provide our services. Specifically:

• Membership Registration Information: When you register for membership, we may collect your name, email address, mailing address, and phone number.
• Purchase and Transaction Information: When you purchase physical goods, digital products, or enroll in classes, we collect the information needed to process payment and deliver your purchase, including billing and shipping addresses. Please note that payment card information is processed directly by third-party payment processors, and we do not store full payment card numbers.
• Course Participation Information: When you enroll in a class or access instructional content, we may record your enrollment status and learning progress.
• Information You Provide Voluntarily: When you contact us through a contact form, email, or phone, we collect the content you provide.

2. Cookie Usage Statement

This website uses cookies to ensure it functions properly and to improve your experience.

What Are Cookies? Cookies are small text files placed on your device when you visit a website. They help the site recognize your device and remember information about your visit, such as your login status and preferences.

Cookies We Use

Our website platform, WildApricot, places cookies that are essential for the operation of this site. These cookies support core functionality including:

• Keeping you logged in to your member account
• Protecting against security threats (such as cross-site request forgery attacks)
• Remembering your role and permissions (member, contact, or administrator)
• Supporting member application and event registration processes
• Displaying notifications about incomplete applications or open invoices

WildApricot may also use third-party services for analytics and internal tracking (such as Google Analytics).

Managing Cookies

You can control or delete cookies through your browser settings. However, please note that if you disable essential cookies, some features of this website—including logging in to your member account—may not function properly.

More Information

For a complete list of cookies used by WildApricot, please contact WildApricot at support.wildapricot.com.

If you have questions about our use of cookies, please contact us at info@laneroa.com.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process membership registrations and manage your member account;
• To process orders, ship physical goods, and provide access to digital products;
• To provide access to classes and instructional content;
• To communicate with you about your account, orders, or classes;
• To send you organizational updates, class announcements, or related educational content, where you have consented;
• To comply with legal obligations and fulfill our contractual commitments.

4. Information Sharing

We do not sell your personal information. We share your information only in the following limited circumstances:

• Service Providers: We share necessary information with third-party service providers who help us operate the Site (such as payment processors, email delivery services, and course platform providers). These providers may only use your information to the extent necessary to provide services to us.
• Legal Requirements: We may disclose your information when required by law or in response to valid legal process, such as a subpoena or court order.
• Protection of Rights: We may disclose information when we believe it is necessary to protect the rights, property, or safety of our organization, our members, or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we delete or anonymize it.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• To access the personal information we hold about you;
• To request correction of inaccurate information;
• To request deletion of your personal information (subject to legal retention obligations);
• To request restriction of or object to certain processing activities;
• To request a portable copy of your information.

To exercise these rights, please contact us using the information at the end of this Policy. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

The Site and our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. For material changes, we may notify you by email or through a notice on the Site.

 

 

Refund Policy

1. Online Events

• A full refund will be issued for online event registrations if a cancellation request is received at least 24 hours prior to the scheduled event start time.
• No refunds will be provided for online events after they have occurred. Regardless of refund status, all registrants receive a complimentary recording of the event, which constitutes the delivered value of their registration.

2. In-Person Events and General Meetings

• All registrations and tickets for in-person events and general meetings are non-refundable.
• In-person event registrations may be transferred to another individual at no additional cost. To transfer a registration, the original registrant must contact the ROA office prior to the event start time with the name and contact information of the substitute attendee.

3. Membership Auto-Renewals – Two-Week Grace Period

• If a member is charged for an automatic renewal and did not intend to renew, they may contact the ROA office within 14 calendar days (two weeks) of the charge date to request a cancellation and full refund.
• For the purposes of this policy, a renewal "in error" is defined as a member who missed the deadline to cancel their auto-renewal prior to the charge date and did not wish to continue their membership. This grace period is offered as a courtesy to accommodate such situations.

4. Other Renewal Types

• All other membership renewals, including those initiated manually or via paper invoice, are non-refundable.

5. Forms, Books, and Other Physical Merchandise

• Sales of forms, books, and other physical merchandise are final. However, unused items in their original condition may be returned within 3 business days of purchase for in-store credit only. No cash or credit card refunds will be issued for merchandise.
• Return shipping costs are the responsibility of the purchaser.

6. Digital Products and Recording Sales

• All sales of digital products, including but not limited to downloadable forms, guides, and event recordings, are final. No refunds or credits will be issued for digital purchases.

7. Dispute Resolution and Chargebacks

• By completing a purchase or renewal with the ROA, you agree to contact the ROA office directly to resolve any billing dispute, refund request, or concern regarding your transaction prior to contacting your bank or credit card issuer.
• While the ROA respects your rights under applicable consumer protection laws, we ask that you give us the opportunity to address your concern first. In most cases, we can resolve issues quickly and directly.
• If a member files a chargeback or payment dispute without first contacting the ROA office to attempt resolution, the ROA reserves the right to:

o   Suspend the member's account pending investigation of the dispute.
o   Require repayment of the disputed amount plus any associated chargeback fees before membership privileges are restored.
o   Terminate membership for repeated violations of this policy.

• The ROA will cooperate fully with any legitimate dispute filed in accordance with your cardholder rights. This policy is intended to encourage direct communication, not to limit your legal protections.

 

Return to Top